Find answers to the most frequently asked questions here.
FREQUENTLY ASKED QUESTIONS
General questions
Is Root of Life a Quebec-based company?
Yes, The Root of Life is a Quebec company that has been offering supplements in pre dosed glass ampoules since 1983, all formulated and manufactured right here in Quebec. Made from carefully selected plant extracts, vitamins, and minerals to provide a variety of benefits, including energy, immunity, and digestive health support, our natural health products have been part of Quebecers’ wellness routines for many years.
What proportion of your products are manufactured in Quebec?
The Root of Life products are all proudly manufactured in Quebec. They are certified “Manufactured in Quebec” by the independent organization Les Produits du Québec. We are proud to offer the quality of Quebec-made products to our customers.
When should The Root of Life products be consumed?
We invite you to refer to the product label for precise directions on how to use each product. You can also contact our Medical Information department at medinfo@jamppharma.com or at 1‑866‑399‑9091 #2 for any questions related to the products, side effects, or allergens.
Questions about the products
Where are your products available?
The Root of Life products are sold through several retailers, mainly in pharmacies. To see the full list of retailers who carry our products, visit our store locator.
Are The Root of Life products regulated?
Yes, The Root of Life products are regulated. Each one is laboratory tested and has its own NPN (Natural Product Number), a number issued by Health Canada for natural health products authorized for sale in Canada.
How can I find the ingredients of a product?
For precise ingredient information, please refer to the product label. You can also contact our Medical Information department at medinfo@jamppharma.com or at 1‑866‑399‑9091
#2 for any questions related to the products, side effects, or allergens.
Is there a warranty on the products?
The Civil Code of Quebec and the Consumer Protection Act provide legal warranties, notably regarding hidden defects and the proper use of goods sold. These legal warranties also apply to this sale. This warranty can in no way reduce or eliminate the manufacturer’s legal warranty when applicable. The Root of Life makes every effort to ensure the highest level of accuracy on the website. However, The Root of Life does not guarantee that product descriptions or any other site content are accurate, complete, reliable, up to date, or error‑free. If a product offered by The Root of Life does not match its description, your sole remedy is to return it to us in its original condition. If you wish to file a complaint regarding the quality of a product, please contact our Medical Information department at medinfo@jamppharma.com or at 1‑866‑399‑9091
#2.
Other questions?
Our customer service team is available Monday to Friday, from 8:30 a.m. to 4:30 p.m., for any additional information at 1‑855‑449‑6222. You can also reach us by email at info@racinedevie.com.
